Shipping Policy
1. Processing
Expect your order to be dispatched in 1-2 days from our warehouse in Spain. You will receive a tracking link to your email once the order is on its way.
2. Shipping costs
Your exact shipping cost will be calculated at checkout based on your location.
3. Shipping areas
Spain & Canary Islands
United Kingdom
United States
Canada
EU Zone 1
Belgium, France, Germany, Italy, Luxembourg, Netherlands, Monaco
EU Zone 2
Austria, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden
International Zone 1
Cyprus, Hong Kong SAR (China), Japan, Malaysia, Malta, Norway, Singapore, South Korea, Switzerland, Greenland, Indonesia, Macao SAR (China), Thailand, Taiwan, Turkey, Albania, Andorra, Bosnia & Herzegovina, Iceland, Kosovo, Liechtenstein, North Macedonia, Moldova, Montenegro, Serbia
International Zone 2
United Arab Emirates, Saudi Arabia, Qatar, Jordan, Kuwait, Nepal, Oman
Australia
New Zealand
4. Delivery times and cost
| Country | Standard | Cost | Express | Cost |
|---|---|---|---|---|
| Spain | 1-3 days | €5 | 1-2 days | €10 |
| Canary Islands | 3-5 days | €15 | — | — |
| Portugal | 1-3 days | €5 | — | — |
| Madeira & Azores | 3-5 days | €20 | — | — |
| United Kingdom | 3-5 days | £5 | 2-3 days | £10 |
| EU Zone 1 | 3-5 days | €8 | — | — |
| EU Zone 2 | 3-5 days | €10 | — | — |
| International Zone 1 | 3-7 days | €15 | — | — |
| International Zone 2 | 5-8 days | €20 | — | — |
| Canada | 2-4 days | $20 | — | — |
| United States | 5-8 days | $10 | 3-4 days | $20 |
| Australia | 5-8 days | $25 | — | — |
| New Zealand | 5-8 days | $30 | — | — |
5. Customs, duties and taxes
For orders outside the EU, duties and taxes may apply on arrival. These are the recipient's responsibility. We cannot predict or estimate how much these will be in advance. Know your local laws before ordering to avoid surprises.
We cannot be held responsible for delays due to customs processes.
6. Rejected deliveries
If you refuse a delivery, or fail to collect your order within the courier's holding period, and it is returned to us, we will issue a refund deducting any shipping and handling costs caused by the return of the package.
If the package cannot be returned to us, we will not issue a refund.
If a delivery fails due to an incomplete or incorrect address provided at checkout, the same deduction applies once it's returned to us.
If a delivery attempt fails for reasons outside your control (for example, a courier error or a failed delivery attempt not caused by an incorrect address), contact us at info@mainstone.rocks.
7. Lost items
We require a signature on delivery to make sure the parcel was delivered. If for any reason your order hasn't arrived in due time, contact us at info@mainstone.rocks with your order number and we will assist you. If after investigation the package cannot be located, we will issue a full refund.