Returns and Refunds

We want you to love our products but hey, sometimes things happen.

If your order is delivered within the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, contact us at info@mainstone.rocks within 14 days of delivery with your order number, then send the item back to us within a further 14 days, choosing one of the two following options:

1. Return on your own

Send the item back using your preferred shipping method. Once it arrives safely, we'll issue a full refund, product price plus your original delivery cost, to your original payment method. (Make sure to use a tracked method, we cannot issue a refund for items lost in transit back to us.)

2. Get a label

We'll provide a return label and cover the return shipping. We will first inform you of the return cost from your location and, if you agree, once we receive the goods we will issue a refund of the product price plus your original delivery cost, minus the return shipping cost, to your original payment method.

Condition of returned items

Items must be returned unworn, unwashed, with all original tags and packaging intact.

Processing

We will let you know once we've received your return. Your refund (in full, or with return costs deducted) will be issued within 14 days of us receiving the item, though inspection is usually quick and it's often faster. You should see it in your account a few business days after that, depending on your bank or payment method.

If more than 21 days have passed since you shipped your return and you still haven't received your refund, contact us at info@mainstone.rocks and we'll look into it.

Faulty or defective items

All items are carefully packed and inspected before shipping, but we're not perfect. If your item arrives with a defect, email us at info@mainstone.rocks with photos and your order number. This isn't a withdrawal, it's on us: we'll cover return shipping and issue a full refund or replacement, no deductions.

(This covers manufacturing defects only, damage caused by wear, misuse, or improper care isn't covered.)

Unfortunately, as a tiny startup, we can't yet take on the added complexity and cost of offering returns for orders outside the EU. All sales outside the EU are final.

We appreciate your understanding and support. Please study the size chart and use the "size finder" carefully before ordering!